Question 1

Do you make bespoke videos?

Accepted Answer

ThinkFrame Media is a full-service video production company. We will take a brief, think carefully about your communication needs, and deliver a solution to meet your budget and timeline. Check out our bespoke video briefing page. https://www.thinkframe.media/bespoke-video-production (https://www.thinkframe.media/bespoke-video-production)

Question 2

How does the process work?

Accepted Answer

We try to keep things simple. You can select from our range of customisable, pre-scoped options or we'll take a brief from scratch. Then we'll work up an idea for your video and pitch it to you with a cost estimate. Check out more info here: https://www.thinkframe.media/how-it-works(https://www.thinkframe.media/how-it-works)

Question 3

How do I start my video production?

Accepted Answer

We maske it easy to start the process. You can browse our customisable, pre-scoped packages to give you some ideas. https://www.thinkframe.media/packages (https://www.thinkframe.media/packages)If you know exactly what you need, you can jump straight to our online briefing tool. https://www.thinkframe.media/bespoke-video-production.(https://www.thinkframe.media/bespoke-video-production) We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload.
Of you can just give us a call to talk through your needs.

Question 4

How do I upload a brief?

Accepted Answer

Providing a brief is easy. 
We accept any file for uploading a briefing document but we recommend Microsoft Word, PowerPoint or PDF. Simply click on the 'Upload Brief' button and select the file you want to upload.
You can upload a brief on this page: https://www.thinkframe.media/bespoke-video-production(https://www.thinkframe.media/bespoke-video-production)

Question 5

How long will my project take to complete?

Accepted Answer

It depends exactly what you need, where you need to shoot, how much animation is required, and the resources needed. We work to your timeline and we'll design the project around your deadlines and budget.

Question 6

How do I raise an issue with my project?

Accepted Answer

If you have any issue with your project, you can send us an email or give us a call. We will always be available to help. ThinkFrame Media is not a technology platform, we are a production company. The people working on your project will have intimate knowledge of your content. You can call us on (02) 9418 7565.

Question 7

How do I pay for my project?

Accepted Answer

We will issue an invoice that can be paid online with Visa, Mastercard, and American Express. We also offer 30 day accounts.

Question 8

How do I access my footage?

Accepted Answer

We can provide you with a download link so you can access your footage. We will also provide you with all files associated with your project when the job is complete.

02 9418 7565

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