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Customer Service: Complaint Management
Produced as a panel discussion for Altura Learning. Complaints are a natural aspect of customer service. They provide opportunities for organisations to implement continuous improvements. In this course we discuss the important elements of an effective complaints management system and we explore ways frontline staff can handle complaints.
Learning Outcomes:
– Define a complaint and identify what supports a positive consumer focussed complaints culture
– Identify the steps for managing a customer’s informal feedback and a complaint
– Recognise how to promote continuous improvement in response to complaints
– Identify how to reduce the likelihood of complaints
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A documentary-style interview, filmed with two cameras and edited to include graphics and your slide presentation.
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✓ Motion designer / animator
✓ Royalty-free music
✓ 2 edit reviews
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A dynamic style to capture a compelling interview. Two cameras will ensure the interview is captured in an engaging way.
Thins package includes:
✓ Production management
✓ Develop interview questions
✓ Up to 4hr shoot
✓ Producer on location
✓ Cinematographer
✓ Lighting
✓ Camera assistant
✓ Second camera
✓ Sound kit for 1 speaker
✓ Skilled video editor
✓ Motion designer / animator
✓ Royalty-free music
✓ 2 edit reviews
✓ Up to 4min finished video
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