02 9418 7565

Customer Service: Complaint Management
Produced as a panel discussion for Altura Learning. Complaints are a natural aspect of customer service. They provide opportunities for organisations to implement continuous improvements. In this course we discuss the important elements of an effective complaints management system and we explore ways frontline staff can handle complaints.
Learning Outcomes:
– Define a complaint and identify what supports a positive consumer focussed complaints culture
– Identify the steps for managing a customer’s informal feedback and a complaint
– Recognise how to promote continuous improvement in response to complaints
– Identify how to reduce the likelihood of complaints
The full video is hidden from public view to protect the content.
Home > Video Portfolio > Watch Video

Compare customisable packages for this category
from
$3,495
Unscripted videos are authentic and build credibility for your brand.
Thins package includes:
✓ Production management
✓ Develop interview questions
✓ Up to 4hr shoot
✓ Producer on location
✓ Cinematographer
✓ Lighting
✓ Sound kit for 1 speaker
✓ Skilled director / editor
✓ 2 edit reviews
✓ Up to 4min finished video
Interview (Standard)
from
$6,995
A documentary-style interview, filmed with two cameras and edited to include graphics and your slide presentation.
Thins package includes:
✓ Production management
✓ Up to 4hr shoot
✓ Producer on location
✓ Cinematographer
✓ Lighting
✓ Camera assistant
✓ Second camera
✓ Third camera
✓ Sound kit for 2 speakers
✓ Skilled director / editor
✓ Adapt slide deck graphics
✓ Motion designer / animator
✓ Royalty-free music
✓ 2 edit reviews
✓ Up to 20min finished video
Interview (Long)
from
$5,733
A dynamic style to capture a compelling interview. Two cameras will ensure the interview is captured in an engaging way.
Thins package includes:
✓ Production management
✓ Develop interview questions
✓ Up to 4hr shoot
✓ Producer on location
✓ Cinematographer
✓ Lighting
✓ Camera assistant
✓ Second camera
✓ Sound kit for 1 speaker
✓ Skilled video editor
✓ Motion designer / animator
✓ Royalty-free music
✓ 2 edit reviews
✓ Up to 4min finished video
Interview (Multi-camera)
more
Explore content types
Product Demo
Demonstrate and explain how your product works by showing it in action. Select from our range of fully customisable, pre-scoped solutions.
Company Story / News
A range of options to tell your company's story in a compelling way, to an internal or external audience. Select from our range of fully customisable, pre-scoped solutions.
Teaser / Hype
Generate hype by teasing your audience with glimpses of what's to come. Select from our range of fully customisable, pre-scoped solutions.
Training / Education
High quality training videos, targeting your audience. Engaging and informative. Select from our range of fully customisable, pre-scoped solutions.
Product Promo
Put your product front and centre with a dynamic promotional video. Select from our range of fully customisable, pre-scoped solutions.
People / Customer Story
People tell engaging stories that captivate audiences. Select from our range of fully customisable, pre-scoped solutions.
Animation / Explainer
Animated videos are a business's magic wand, transforming complex ideas into engaging stories. Check out our range of fully customisable, pre-scoped solutions.
Company Promo
Video engages customers like no other medium. Create powerful promo videos that generate leads. Select from our range of fully customisable, pre-scoped solutions.
Social Media
Engage your social media audience with a vibrant, dynamic video of 5 to 15 seconds, including your imagery and brand. Select from our range of fully customisable, pre-scoped solutions.
Case Study
Audiences are engaged by authentic stories. Captivate your audience through interviews or mini documentaries. Select from our range of fully customisable, pre-scoped solutions.
Speaker
Package your speech or panel discussion in a polished package that grabs attention. Select from our range of fully customisable, pre-scoped solutions.















